This Privacy Policy explains how mist-space collects, uses, and safeguards your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We may collect the following types of information when you interact with our website or use our services:
- Contact details such as your name and email address when you submit enquiries
- Information about your pets that you provide to us for service purposes
- Technical data including your IP address, browser type, and device information
- Usage data about how you navigate and interact with our website
How We Use Your Information
The information we collect is used for the following purposes:
- To respond to your enquiries and provide the services you request
- To communicate with you about appointments and pet care matters
- To improve our website and the quality of our services
- To comply with legal obligations and protect our legitimate interests
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent, which you provide when submitting forms on our website
- The performance of a contract when you engage our services
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations that apply to us
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Contact information submitted through our website is retained for a period of two years unless you request earlier deletion.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Request portability of your data
- Withdraw consent at any time where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Sharing
We do not sell your personal information to third parties. We may share your data with service providers who assist us in operating our business, but only to the extent necessary for them to perform their functions and under appropriate confidentiality agreements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated through our website. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at [email protected] or write to us at 47 Meadow Lane, Bristol, BS1 5QA, United Kingdom.
Last updated: January 2024